Tuesday, 18 September 2007

More Argos - Mikomi grief

Here is the rather predictable reply I got when I emailed Argos at the only email address I could find on their web site:




Dear London Software,

Thank you for your e-mail regarding 8gig Mikomi USB Flash Drive.

I am sorry I cannot help you on this occasion as the item was purchased in one of our stores. Please take the item back to any Argos store, along with your receipt, and our staff will be happy discuss the purchase with you.

[... (NOTE HOW THEY COMPLETELY IGNORE MY HAVING DONE THIS ALREADY AND HAVING SAID SO IN MY EMAIL TO THEM)....]

Alternatively the Argos store customer service team may also be contacted by phone on 0870 600 3030 option 4 for assistance.

[.... Incidentally, the equivalent landline number I just looked up on saynoto0870.com is 01908 690333 ....]

Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0870 600 2020.

Regards,

Argos Direct E-Commerce Customer Service Team.

Monday, 17 September 2007

Hey, if you think I'm just being praranoid... read this...

Hey, if you think I'm just being praranoid... (see below)... then have a read of this...

"I just bought your old hard drive"

Letter to Argos Mikomi

Here is the email I have just sent off to Argos / Mikomi (info@argos.co.uk) ... (we shall see what response I get). You need to read the previous post for the background to this.




I purchased an 8gig Mikomi USB Flah "Pen" Drive as a business purchase using my company business card from my local Argos on 12th September 2007, and was using it carry around important files with me that relate to my business including confidential information.

It became defective after 5 days of use. All the data files appear scrambled, and the drive has become locked so that nothing can be changed either adding or subtracting.

I am a computer professional with 20 years of experience and have several other similar devices from other manufacturers - none of these other devices has ever misfunctioned in this way for me.

I paid £50 for this 8 gig drive code: USBFD8GB - a "USB 2.0 Flash Drive 8GB".

When I try to reformat the drive it responds with "read only" - so I can't take the garbage off. It may be possible to recover confidential information from this garbage - and I certainly can't take the risk of handing over the drive to be returned to a factory where this confidential data is out of my control.

I took the drive back into the store, today (17th September 2007) and spoke to customer services staff there. As a reference for the conversation they gave me the name of the person in charge and the Manager's name.

They said they would only give me a refund if I hand over the drive. But it has confidential data on it which someone with the right equipment may be able to access - so I can't do that.

Bottom line is, I have bought a pen drive from Argos-Mikomi which breaks down within 5 days and I have NO RECOURSE. They won't give me either a refund or a replacement.

I suggested that we could take a hammer to it so I could be confident no-one could access my company data on the unit, but they wouldn't do that either. They said if they did that then argos HQ would expect that particular branch to foot the bill for the item.

You can verify that all this is true by speaking to the staff at the store.

My request is that you give me Argos vouchers to the value of the defective item (£50) so that I can purchase a replacement of a different brand. I won't be making the mistake of buying "Mikomi" products again.

Mikomi (Argos!) USB Pen drive HELL

Speaking purely from my own experience, I certainly have no statistics to show how many Mikomi USB Flah "Pen" Drives are defective, but I bought one as a business purchase using my company business card from a local Argos on 12th September 2007, and was using it carry around important files with me that relate to my business.

This morning (17th September 2007 - 5 days later) when I go on to it, the data looks like this:



Mikomi I did not realise is a brand name for Argos own electronic products. I paid £50 (about $100) for this 8 gig drive code: USBFD8GB - a "USB 2.0 Flash Drive 8GB".

The drive now says it is "read only" - so I can't take the garbage off. I ran it through the data recovery program "Active Undelete". That has worked miracles for me in the passed but could do nothing with this.

Did a quick search and found some one who bought a similar item (4 gig) and it completely trashed her system - so I suppose I should count my blessings that didn't happen to me.

I took the drive back into my local store who said they would only give me a refund if I hand over the drive. But possibly is has confidential data on it which someone with the right equipment will be able to access so I can't do that.

Bottom line is, I buy a drive from Argos which breaks down within 5 days and I have NO RECOURSE. They won't give me either a refund or a replacement. I suggested that we could take a hammer to it so I could be confident no-one could access my company data on the unit, but they wouldn't do that either.

Perhaps one lesson is this:

Always try out a new pen drive for at least 2 week with data that is not at all confidental or sensitive, prior to putting anything on it that is confidential. That way if it dies you can get a replacement from the likes of Argos / Mikomi.

I am writing a letter to their head office about this, so may yet still get my refund... I'll keep you posted.

In the meantime if you know any cool tools for data recovery from pen drives please do let me know in the comments.



Keywords: Mikomi Argos USB Flash Pen Drive Failed Crashed Died data corruption defective 1 gig 2 gig 4 gig 8 gig 1gb 2gb 4gb 8gb